Privacy Policy

Privacy Policy

Introduction

Welcome to https://gilbert-couples-counseling.couplesresilience.com! We are dedicated to delivering exceptional counseling services while upholding the highest standards of privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the handling of personal information, ensuring transparency and compliance with global privacy regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Total Data Privacy Act (CTDPAA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our website at https://gilbert-couples-counseling.couplesresilience.com.
  2. Any mobile applications or services associated with our brand.
  3. Interactions between our users and our support team via various communication channels.
  4. All products and services offered through our platform.

Please be advised that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you register as an authorized user for our applications or services, we collect and process your personal information to deliver a seamless experience.
  2. Website Visits: Every time you visit our websites, our systems log basic information about your interaction, such as IP addresses and browser types, for website optimization and analytics.
  3. Communication: We may reach out via newsletters, emails, calls, or SMS messages, and we respect your consent regarding the frequency and content of these communications.

Personal Data Collection

We gather various categories of personal data to enhance our services and tailor them to your needs:

  1. Account Information: Details related to your user account, including usernames, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Data needed for processing transactions, such as credit/debit card numbers, expiration dates, and CVV codes, are securely stored in compliance with PCI DSS standards.
  3. Financial Information: We may collect bank account details for direct debit or billing purposes.
  4. Purchase Information: Details about products or services you’ve acquired through us, including order numbers and purchase dates.
  5. Mobile Device Identifiers: Unique device identifiers that help us recognize your device for service continuity.
  6. Location Data: If you choose to share it, we may access your location data to provide location-based services.
  7. Feedback: Your comments, suggestions, and reviews help us improve our services; we collect this feedback with your consent.
  8. Social Media Information: When you interact with us on social media platforms, we may gather information from these sources, with your permission, to personalize your experience.
  9. Product Information: Data about the products or services you’ve shown interest in or purchased.

We collect this data through direct user input, automated tracking technologies (like cookies and pixels), and third-party service providers.

Cookies

Our website employs cookies to enhance your browsing experience and for analytics purposes:

  • Strictly Necessary Cookies: Crucial for navigating our site and ensuring basic functionalities.
  • Preference Cookies: Remember user preferences, such as language settings.
  • Analytics Cookies: Help us understand visitor behavior, providing insights for improvement.

Users have the option to manage or block non-essential cookies through our Cookie Consent banner or browser settings.

Children’s Privacy

We are committed to protecting children’s privacy. Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from this age group.

Your Rights

Depending on your location, you possess certain rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data when it’s no longer necessary.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to or opt out of processing activities.
  • Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.

To exercise these rights or for any data-related inquiries, please contact our Data Privacy Team at:

Changes to Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, concerns, or requests related to privacy or data protection, please reach out: